Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Each ticket that you submit to the tech assistance Dept will be replied to in approximately 60 mins. The regular problems will be taken care of asap. Nevertheless, if the service question you have submitted requires the help of an experienced technician, we are going to address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–class Client Help Service

  • We will offer you 24/7 customer help by using a lightning fast ticket solution included in your Control Panel. You can write to us at any time about any of the apps that come pre–installed on your virtual server, this includes the chosen Linux OS version, the server administration panel and our in–house made Web Hosting Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • In the Web Hosting Control Panel that will come as a gift along with your virtual server, you can find an instructional Help section, which includes everything you need to be informed on when administering your web sites and apps. We have added a wide selection of how to content articles and video courses that show the important website maintenance tasks in an easy–to–understand manner.