Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We offer a 1–hour response time guarantee for each ticket or email that you send to the customer service staff. We will rapidly respond to all typical inquiries and forward the case to our administrators in case further assistance is needed. If you order our Managed Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • A First–Class Tech Support Service

  • We will be available to you 24–7–365 to answer any inquiries that you may have about our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require help handling server admin tasks, you can order our Managed Services package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel has been preinstalled for each dedicated web hosting plan. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of educational articles in addition video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.