The presence of the customer and technical support that a shared web hosting company offers can tell you a lot about the services they provide too. In case you can use just email messages and / or tickets, you have almost certainly come across some reseller not the actual web hosting supplier. If this is the case, you'll have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual hosting company for further help. If the provider provides you with different ways of communication with short response time available at any time, they are most likely the top provider, not just a reseller. Which means that you'll take advantage of well-timed assistance and excellent support as they'll have direct access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to get hold of your website hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Web Hosting
All of our shared web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our services before you make a purchase or you're an existing client and you have a question or some difficulty, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex matters or any troubles which need extra time to analyze and deal with. Unlike many other website hosting service providers, our trouble tickets have a warranted maximum response time of just 1 hour, therefore whatever your problem is, it will be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to get quick help, especially if your site is not working effectively for some reason. All our semi-dedicated plans come with 24/7 customer and tech support, which means that if something comes up, you'll be able to use plenty of ways to contact us - phone line with a couple of local numbers globally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and general matters, so that if you do not have an account yet, for example, you'll be able to get more information for our solutions, or we will assist you with less difficult technical matters. The second two options are for strictly technical matters or anything that's more time-consuming as it is much easier follow the conversation between you and our tech support crew. The warranted max response time for them is just an hour, the regular one - 15-20 minutes, so you won't need to wait for a whole day in order to get assistance like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide features 24/7 customer and technical support, so if you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us anytime, even holidays and weekends. For your benefit, we supply different methods of communication - phone support with several local numbers worldwide, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it is much easier to keep track of what is going on. The maximum guaranteed response time for all of the e-mail messages and tickets is sixty minutes, however it rarely takes that long to get support. In case you acquire the Managed Services upgrade that we offer, our admins will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer come with 24/7 support through several methods of communication and with a 1-hour max reply time guarantee. If you want to learn more about the packages or you have any kind of billing or general questions, you will be able to call one of the local numbers we have worldwide or you may use our live chat support and speak to a live representative. For strictly tech difficulties that need assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, since all these channels are more appropriate to monitor a certain issue. The answer time for them rarely is more than half an hour, so that you can forget all about having to wait for an entire day to get assistance. Our support service is available for all server-related issues, as well as the pre-installed software. If you want assistance for third-party apps, you can consider adding the Managed Services upgrade that we supply for all the plans.