Though this is not the keyaspect in order to recognize a dependable shared web hosting company from a bad one and a reseller from an actual supplier, being able to call and consult with a live person is a sign that you aren't working with a one-person company and that you can get in touch with somebody every time you're looking for support. The telephone support for website hosting services may range from basic to expert, therefore the issues that can be resolved with a call differ depending on the specific service provider. In most cases, these matters are more basic and feature billing or first level technical issues because more difficult tasks usually need a support ticket where both you and the system administrators can track the proceedings with a particular issue. Still, being able to phone call your supplier can save you a lot of time and efforts for the numerous small things that may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Web Hosting
Because we have live phone support 14 hrs per day, you will be able to contact us and talk with one of our customer support agents to find out more about the shared web hosting that we provide and ensure that our servers meet the system requirements for your websites before purchasing anything. For your benefit, we now have telephone numbers on 3 different continents and you're able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already an existing customer, you can phone us about general and billing issues, and about some technical matters. If the problem is strictly technical or it needs longer time to analyze, you will have to use our ticketing system, which will enable both you and our technical support team to monitor the information supplied by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to know more about our packages, you have some billing issue or some general problem, you can call us. Though some more technical matters may require a ticket in order to give time to our technical support crew to analyze, we are able to assist you with countless tech questions on the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you're in another country, we also have a global number where you will be able to contact us.