In case you are a site owner, a problem could always crop up and it does not necessarily need to be related to the hosting service itself. For instance, something can go wrong when you bring a software application up to date or some critical data could be edited or deleted mistakenly. Irrespective of what the nature of the problem might be, you’ll have to touch base with the respective help desk support team and ask them to retrieve a backup or to help you fix the problem that you are having. How fast they’ll do it will determine the period of time that your sites will be offline. For given websites such as community sites or online stores, a regular unavailability can too often mean lost users and cash. Hence, it’s of crucial importance that you use the services of a web hosting company that provides not only a good client support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting come bundled with a sixty-minute response time guarantee, which means that regardless of what question or problem you may have, we’ll always be there to assist you. As it is, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer support staff representatives are available 24/7, even on weekends and legal holidays, which implies that you will receive prompt support whenever you need it. We are aware of just how invaluable time can be, so by the time we respond to your email or support ticket, we will have probed into the issue and, in case we haven’t sorted it out, we’ll supply you with more details on what you need to do on your end – when the case requires it. With our support service, you can rest assured that there will be somebody to help you instantly, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care team members will be at your service at all times and they’ll answer any trouble ticket that you send via your hosting Control Panel within less than one hour. The ticket response time is guaranteed regardless of whether you’ve got a general enquiry connected to your semi-dedicated server or you chance upon some predicament and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24 hours a day to deal with any technical, general or billing issue. If you contact us about anything that’s within our capacity, we’ll resolve it before we answer, which means that you won’t have to wait around for hours or even days while the problem persists. If there’s something that you have to do on your end, we’ll supply you with the needed information – what workable solutions to try, what actions to take, etc.