There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It is the easiest communication medium for many reasons. If no customer support staff member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. Moreover, you can copy and paste large bits of info without needing to worry about misprints, and if a given issue requires more time to be solved or a number of replies must be exchanged, all the info will be in one and the same place, so either party can always see the steps taken by the other one. The negative side of using tickets to contact your web hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you need to provide info or to follow directions, you’ll need to use no less than 2 different admin consoles and this number can grow in case you want to administer a couple of domain names. In addition, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting an answer.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you’re browsing your files or modifying different account settings. The ticketing system is being closely monitored 24x7x365 by our customer service technicians and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive help. In contrast to certain hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request information in relation to any billing or technical issue. Plus, you can read a number of help articles, which will help you fix the most common obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated plans, was created with one aim in mind – that you should be able to manage everything connected to your semi-dedicated account from a single place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or face a predicament, you can get in touch with our support staff members instantly without the need to sign into some other admin interface. You can browse your web files or check various settings within your account while you open a new ticket or read the reply to an old one. If you’ve got plenty of tickets and you want to find a given one, you can take advantage of the clever search functionality, which is available in the Help section of the Control Panel. We will make sure you get a response in no more than sixty minutes irrespective of the nature of your enquiry or problem.